Delay Pilot separates fixed compensation from care, refund and rerouting rights. Your individual flight, route, timing and cause determine the final position.
Refund and rerouting rights answer a different question from compensation: what happens to your journey after the airline can no longer operate it as booked?
Cancelled flights
For flights covered by UK261, the airline must offer choices that include a refund or alternative transport. If you still need to travel, consider rerouting before selecting a refund because choosing a refund can end the airline’s obligation to reroute you.
Long delays
For a delay of at least five hours, UK guidance says passengers can choose not to travel and obtain a refund for unused flights on the booking.
Official sources
UK Civil Aviation Authority: Cancellations ↗
UK Civil Aviation Authority: Delays ↗
Was your flight delayed or cancelled?
Eligibility depends on the route, arrival delay and the reason for the disruption. Check the individual flight before assuming the wider incident determines the outcome.
Check my flight →Delay Pilot provides general passenger-rights information. Claim services are provided by a third-party partner and partner terms or fees may apply.